Privacy statement

In our privacy statement, we explain how we collect and use your personal data when you travel with us, visit our website, use our mobile app, or otherwise interact with us. Make sure to read the policy carefully.

Our privacy commitment to you

When you use our products and services, you trust us with your information. We find this relationship extremely important and promise the following to you.

  • We always process your data in accordance with the EU Data Protection Rules and other applicable privacy legislation to protect it from unauthorised access and to ensure safe data transfers.
  • We are transparent about how we use the data collected from you.
  • We make clear to you what your benefit is for sharing your data with us and match our communication with your needs and preferences.
  • We do this in easy-to-understand language throughout the whole KLM and partner airline journey.
  • We put you in control of your data and will use your feedback to improve continuously.
  • We ensure that your data is safe with us. In the unlikely event that your data has been breached, we will make sure to stop the leak as soon as possible and inform you immediately.
  • If we need to disclose your data outside our organisation, we describe this explicitly in our privacy statement. We do not share, sell, or give your personal information to any outside organisation without your explicit consent.
  • We are trustworthy with your data and strive for international certifications (e.g. ISO-27001).

About this privacy statement

This privacy statement applies to all personal data that KLM processes when customers use our websites or mobile apps or contact us. We process your personal data primarily to handle your bookings, arrange your trips and purchases, and answer your questions. We may also use your data to send you offers adjusted to your interests and preferences.

In this privacy statement, we provide more information about the personal data we collect and use and what your rights are. For more information, please click on the relevant paragraph below.

Please check the Flying Blue privacy policy for more information on the collection and use of your personal data in relation to our Flying Blue loyalty programme.